Whenever we get some help creation task, first we probably
think about TOC. Managers mostly like a structure that helps them to create estimation
and the placeholder for the Help content. TOC becomes the best framework to
complete their milestone to complete the documentation task, how the
information is chunked, and avoids duplication.
Whereas online users want their Help to be easily searched
and solve their problem in a single topic. The online help is not relevant when
it’s presented in a TOC structure. Sometime an application has context
sensitive help. Users usually don’t navigate the help hierarchically, they just
search their problem through keyword and land to that particular topic. For
example, LinkedIn Help.
The FAQs comes to great rescue to a particular problem and
the list of popular solutions can be displayed through analytics. Help can be
available in blended formats, where TOC is a part of the solutions. For
example, refer Amazon Help.
Therefore, TOC is now becoming a myth. It’s now the need of
the users to get the relevant information instantly.
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