The task you could do easily is said to be “simple work.” If you are asked to fill some color using a paint editor, you would do it quickly. Now, if you are asked to edit an image in the Photoshop editor, then you need some knowledge on it. First you would find many tools available, most of their usage you don’t know. You try to look for some help or training, otherwise lot of time is spend in searching and trying your hand in all of them to get your required result. At the end you would exhaust yourself; you would get fear with the work and try to avoid the task.
The scenario would change, if you would get some overview of the product and know the purpose of the tools. This is the case of every user irrespective of their domain knowledge. Basic knowledge is required to work with product. So, here comes the “Help” that could be a tutorial, user guide, demonstration, and so on.
I think of myself, when I first get into the product and run for help, asking my teammates for assistance. I go through the knowledge transfer session, and made a list of questions to ask the SMEs. I still find myself in a comfortable zone surrounded by peoples who could at least answer my queries. After all I am getting paid to know about my company product and give the best out of my effort.
The user who stats from the scratch, have no knowledge of the product, would get difficulty in doing their work. In the market, there are many vendors to provide the same product; however, the price is a different factor to convince the purchase. Therefore, in the trial version if the customer (user) is not handy with the product. They would never go ahead to purchase it.
